A supportive culture built on trust, respect, fun, and growth.
A fulfilling customer service role with NO cold calling!
A full-time position with a flexible rotating first shift schedule.
Work from home capabilities.
The right tools and comprehensive training to help you succeed.
Performance based incentives, weekly paydays, and great benefits.
Real chances to grow your career.
Your Impact
Interacts via telephone, email, or text message to provide information to customers.
Schedules and reschedules sales appointments through inbound and outbound communication with customers to maximize efficiency for the company and the sales reps.
Saves appointments when a customer calls to cancel.
Maintains customer accounts and records of customer interactions with accurate detail in a timely manner.
Meets or exceeds appointment conversion rates.
Provides tactical support to other departments as needed.
Provides a remarkable experience for homeowners.
Performs other duties as assigned.
What You Provide
Highly driven to succeed in a role focused on helping people
Basic knowledge of customer service principles and practices.
Ability to type a minimum of 40 words per minute.
Ability to perform accurate data entry.
Ability to multi-task.
Excellent communication skills including active listening.
Proficient computer skills with the ability to learn new software.
Education and Experience
High school diploma or GED required.
1+ years of customer service experience or a combination of education and experience preferred.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to exert up to 10 pounds occasionally.
*Equal Opportunity Employer, Drug Free Workplace, Drug Screen and Background Check Required*
